TeamViewer remote assistance is an application that allows Chemistry IT staff to remotely connect to users devices to provide assistance regardless of the users physical location.
Users will need to install TeamViewer in order to enable Chemistry IT staff to troubleshoot and control remote users devices.
Install TeamViewer for Mac:
- Download the TeamViewer installer for MacOS and open the TV_Mac.pkg file
- Click Continue on the Introduction section
- Click Continue on the License section, then Agree to the popup
- Click Continue on the Destination Select section
- Click Install on the Installation Type section and enter your computer password on the popup
- Click Close on the Summary section
Install TeamViewer for PC:
- Download the TeamViewer installer for PC and open the TV_PC.exe file
- Select Default Installation and click the Accept-Finish button on the Welcome to TeamViewer section
- Click Yes on the ensuing popup